Privacy Policy

Last updated: November 2025

At ZapEV, operated by VIDHYUTSHAKTI RENEWABLES SOLUTION LLP (“we,” “our,” or “us”), your privacy and trust are our top priorities.
This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

a. Personal Information

Collected when you make a purchase, create an account, or contact us:

Full Name
Email Address
Phone Number
Shipping and Billing Address
Payment Information (processed securely through third-party gateways)
GST Details (if applicable)

b. Non-Personal Information

Automatically collected when you browse our website:

Browser type, device information, and IP address
Pages visited, time spent, and click behavior
Cookies and analytics data to improve user experience

2. How We Use Your Information

Your information is used to:

Process, confirm, and deliver your orders
Provide invoices and customer support
Notify you of shipping updates and order status
Improve website functionality, products, and user experience
Send promotional emails (only if you opt in)
Comply with legal and tax obligations

We do not sell or rent your personal information to any third party.

3. Payment and Financial Information

We use secure third-party payment gateways (Razorpay) to process payments.
Your credit/debit card or UPI details are encrypted and never stored on our servers.

All payment transactions are protected using SSL encryption and comply with PCI DSS (Payment Card Industry Data Security Standards).

4. Cookies & Tracking Technologies

We use cookies to:

Enhance your browsing experience
Remember your preferences and cart items
Analyze website performance and traffic patterns

You can modify your browser settings to block cookies, but doing so may affect some features of the website.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
Our website uses SSL (Secure Socket Layer) encryption for all data transmissions.

However, no electronic storage or internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for:

Completing your transactions
Complying with legal or tax obligations
Resolving disputes or customer service issues

After this period, your data is securely deleted or anonymized.

7. Sharing Your Information

We may share your data only with trusted third parties that help us operate and improve our services, including:

Courier and logistics partners
Payment gateway providers
Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)

All third-party partners are contractually bound to protect your data and use it only for intended business purposes.

8. Your Rights & Choices

As a user, you have the right to:

Access, update, or correct your personal information
Withdraw consent for marketing communications
Request deletion of your personal data (subject to legal requirements)

You can exercise these rights by contacting us at support@zapev.in.

9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors. If we learn that a minor has provided us with information, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, courier tracking pages).
We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

11. Legal Compliance

This Privacy Policy is governed by the Information Technology Act, 2000 (India) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please contact us:

VIDHYUTSHAKTI RENEWABLES SOLUTION LLP
📧 Email: support@zapev.in
📞 Phone: +91 90999 57839
📍 Address: Delhi NCR, India
🕘 Operating Hours: Monday – Saturday, 10 AM to 6 PM